Frequently Asked Questions (FAQ)

1. Ordering

How do I place an order?
Select the item, add it to your cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order.

Can I change or cancel my order after placing it?
Yes, but only before the order has been shipped. Please contact us as soon as possible.

2. Payment

What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, and Google Pay,American Express,Discover,Diners Club,Diners Club,UnionPay.

Can I pay for my order upon delivery?
Currently, we only accept prepayment.

3. Shipping

What shipping options are available?
We ship orders via EVRI.

How can I track my order?
On your e-mail will be sent with a number to track the parcel.You can track your order on our dedicated tracking page by entering your tracking number.You will also receive emails with the latest parcel information to your email inbox

How long does shipping take?
Standard shipping takes 1-2 business days.

4. Returns & Exchanges

Can I return or exchange an item?
Yes, you have 14 days from the date of receipt to return or exchange an item, provided it has not been used.

How do I initiate a return?
Contact us with your order number and reason for return. We will send you further instructions.

5. Contact Us

How can I contact you?

You can email us at support@drawwearstore.com or reach out via the chat support on our website.